Why are we here and what are are we offering that other countries have not already offered?
This will be a common question when being approached by a Bangladesh based company. The most successful of all the off-shoring and call centre nations, India, has started to experience high wage inflation; high staff attrition levels and booming property costs. In addition; the huge number of vacancies and companies there has led to a staffing crisis for specialist skills.Naturally, Bangladesh is next in line to benefit from the call-centre and off-shoring boom The international call-centre story started in Bangladesh in early 2008 and along with increased telecoms liberalisation there is a great deal of enthusiasm that Bangladesh is set to become a major player of the global off-shoring and outsourcing industry. Staffing and property costs are very low in Bangladesh and there is a pool of large numbers of graduates from Bangladeshi universities with very valuable skills that can be applied to call-centres and off-shored work.
To summarise some key features of Bangladesh:
Language, Manpower
Hello World has access to top quality graduates in the Bangladesh job market from local universities as well as the hundreds of English-language schools and colleges throughout the country.
Reliability and Security
Data integrity will be assured to all of our clients; with 24 hour manned site security; criminal record checks of all our staff; call recording and logging technologies, back-up telecom links as well as planned disaster recovery mechanisms. On-site client visits and audits are more than welcome.
Time Zone
Bangladesh time is GMT+ 6 hours (Dhaka). Hello World Communications has the capability to meet all your needs both in-hours and out-of-hours (OOH). Hello World service coverage will be available during normal business hours in the target market such as the UK and also during evenings, weekends and Public Holidays.
Public Policy
The Government of Bangladesh has committed to the call-centre industry initiative for developing a world class knowledge-based outsourcing industry dedicated to serving international English-speaking markets as well all kinds of business process activity.